Refund policy
We do not accept returns or exchanges for a change of mind. If a stone arrives defective, damaged, or different from what you ordered, we replace it or refund you in full — including the shipping you paid. That right is guaranteed by Egyptian law for 30 days.
What we always cover: defects, damage and wrong items
This is mandatory under Egyptian law, and it is not discretionary. Within 30 days of receiving your order, if the stone:
- arrives damaged or broken,
- is not the item, cut or carat you ordered,
- does not match the specifications or the certificate supplied with it, or
- has a manufacturing defect,
you choose between a replacement and a full refund. We pay the return shipping and any re-delivery. The refund is issued within 7 days of your request, by the same payment method you used.
How to claim. Message us on WhatsApp at +20 103 388 5697 or email Habibibling@gmail.com with your order number and photographs of the stone and its certificate. We reply within one business day. Keep the stone in its sealed case with the certificate until we tell you how to return it — please do not send anything back before contacting us, because untracked returns cannot be processed.
What we need. The stone and its original certificate. The certificate is the only proof of which stone you received; a claim without it cannot be verified.
Contact. WhatsApp +20 103 388 5697 · Email Habibibling@gmail.com · 10:00–22:00 Cairo time, 7 days a week.